Returns

Returns

If you are not satisfied with your purchase, please follow the instructions below to return the item.

  1. Returns are acceptable within 30 days from the day of purchase.
  2. Special order items are final and cannot be returned.
  3. All returns must be in their original conditions, originally packed (without any signs of opening) and include all original manufacturer’s packaging and/or tags.
  4. Email us at info@oz4x4.eu before returning any merchandise. Please download our return form, fill it out completely and send in the box with your return. Please include your details, part number and explain the reason for the return.
  5. Send the goods back to us with a copy of the receipt/invoice and return form within 30 days from the day of purchase.
  6. Any merchandise returns not approved by us will be refused. You will be responsible for shipping to us and back to you so be sure to contact us prior to taking any action.
  7. When shipping returned items, you are responsible for packing and ship items properly so the items do not get damaged or lost in transit.
  8. We will be glad to refund undamaged and unused items with no restocking fee within 30 days from the date of sale. After 30 days (however not more than 60 days), if your return is accepted following fees will apply:
If you return: You will receive
Items in original conditions in originally packed box 80% of the item’s price
Items not in original conditions (for example in opened package) 50% of the item’s price
Items that are damaged, with missing parts, not in the original condition, or have obvious signs of use 0% of the item’s price
  1. Once we receive your return, a credit note will be issued instantly. However, it might take up to 5 working days (from the day of the parcel receiving). The value of the credit note will be held on your account as overpayment till your next purchase and will be simply deducted from your next payment. Credit notes will be issued in currency your invoice has been raised.
  2. Please do not return any items via COD we will not accept COD returns.
  3. Please send returns to:

Oztilia Ozparts sp. z o.o. sp. kom.
Mazowiecka 46-48
87-100 Toruń, Poland